BLOGS

Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It)
(As Featured in Medical Call Center News – Sept 2025) We were sitting in a conference room with the director of a major hospital’s contact

Healthcare Contact Center AI: Integration Best Practices
Explore best practices for integrating AI into healthcare contact centers, balancing efficiency with patient trust and compliance.

Why Patients Are Ditching Phone Hell for AI That Actually Cares
When AI Feels Like a Friend, Not a Robot Stuck on hold? You’re not alone. You’ve been there—tapping your fingers, checking the time, hoping someone

AI Strategy Roadmap for Healthcare Contact Centers
Explore a strategic roadmap for implementing AI in healthcare contact centers to enhance efficiency, reduce costs, and improve patient care.

Solving Patient Experience Challenges with AI Technology
Explore how AI technology is revolutionizing patient care by enhancing communication, reducing wait times, and improving operational efficiency.

5 Ways AI Reduces Healthcare Contact Center Costs
Explore how AI streamlines healthcare contact centers, cutting costs and boosting efficiency while enhancing patient care and satisfaction.