- Automating Routine Tasks: AI handles scheduling, FAQs, and call routing, saving 4 minutes per inquiry and reducing costs by 50-70 cents per interaction.
- Improving Patient Self-Service: AI-powered portals and apps let patients manage appointments and health info, reducing routine calls and boosting satisfaction.
- Streamlining Workforce Management: Predictive analytics optimize staffing, cutting overtime costs by 25% and improving agent productivity by 30%.
- Reducing Agent Turnover and Burnout: AI-assisted workflows lighten agent workloads, lowering turnover costs and maintaining service quality.
- Custom AI Solutions: Tailored AI tools integrate with systems, automating tasks and maximizing cost savings.
5 Ways AI Reduces Healthcare Contact Center Costs
Chance Sassano
Chance is the Founder and Principal Consultant at AuthenTech AI, where he helps healthcare organizations cut through AI noise and build technology solutions that work. He specializes in identifying genuine opportunities for automated interactions while avoiding the costly pitfalls that derail most implementations.